Privacy Policy & Cookie Policy

Updated: May 9, 2018

To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.

This privacy policy explains how LOM architecture and design Ltd uses any personal information we collect about you when you use this website. It also outlines how we use your personal information, should you choose to work with us.

1. What information do we collect about you?

We collect information about you when you fill in forms on our website or contact us by phone, email or otherwise. We also collect information should you choose to work with us.

The information we collect may include:

  • your name, address, email address, phone number, job title, organisation
  • information relating to your proposed project you might wish us to quote on
  • should you work with us we might also ask for financial data for payments such as VAT registration and bank details.

Website usage information is collected using cookies. (See section 7 Cookies.)

With regard to each of your visits to our site we may automatically collect the following information using Google Analytics, if you consent to this using the cookie message that appears on every page.

  • Technical information, including the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

2. How will we use the information about you?

We collect information about you to:

  • maintain contact and communication with you during the course of a potential, new or existing project
  • We may periodically send promotional emails or other information which we think you may find interesting using the email address which you have provided.
  • maintain our own records and accounts
  • manage your account, process invoices and payments
  • inform you of our news, events or activities
  • purchase goods, materials and services from you
  • send you direct marketing
  • better understand how people interact with our website

Your personal data will be treated as strictly confidential and will be shared only with directors, HR administrative and finance staff where necessary, and contact details with members of the design team for project contacts.

The collection and use of personal information will always relate to a legitimate business requirement. A legitimate business requirement being an activity ‘which can reasonably be considered as fundamental to the efficient delivery of a service for which LOM architecture and design Ltd is responsible’ or ‘an activity which LOM architecture and design Ltd is legally obliged to undertake’.

3. Where do we store your information?

The information we collect from you is stored on our server, in the United Kingdom, and on the servers of the cloud-based database management services LOM engages, located in the United Kingdom, and if in the United States, where it is self-certified with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

We do not generally transfer personal data outside the EEA, unless on a project by project basis the client or main supplier is a company based outside the EEA, in which case project team contact details may be shared with them for communication purposes only.

We do not share your personal information with any third parties for marketing purposes.

4. How long do we retain your information?

Information collected via this website

We ensure personal information collected via our website is kept for no longer than is necessary. To find out more about Cookie retention, see section 7 Cookies.

Information collected for commissioned projects

We keep your personal data for no longer than reasonably necessary, but may be for a period of 12 or 7 years beyond the end of the contract with you.  Examples include: in case of any legal claims/complaints, accounting etc., for example for accounting purposes we must keep records for 6 years from the end of the last company financial year they relate to.  For contracts under seal details need to be kept for 12 years for legal purposes.

If you have any queries or would like to have your information removed, please email:

5. Will we use your information for marketing?

We do not share any of your information with any third parties for marketing purposes.

On occasion, we would like to contact you about other recommendations and services we think may be of interest or value to you. You have a right at any time to stop us from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please email:

Or, use the unsubscribe link in any marketing email.

6. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email:

or write to us at the following address.
LOM architecture and design Ltd
5 Sclater Street
London E1 6JY

We usually act on such requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

7. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Cookies used on this site

The following are names of the cookies we currently use on this website. Each cookie includes a short description of what the cookie does and its expiry time.

Cookie Name Description Expiry
__utmb, __utmc, __utmc, ga, gat, gid, NID, CONSENT
These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
lom_analytics This cookie is used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in this cookie. 180 Days
wordfence_verifiedHuman This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses. 24 hours
wfvt_469931293 This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses. 30 mins

If you would like to update your cookie preferences, click the button below

8. Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

9. Children and privacy

Our website does not target, and is not intended to attract, children 15 years of age or under. LOM architecture and design Ltd does not knowingly solicit personal information from children 15 years of age or under or send them requests for personal information.

10. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 9th May 2018.

11. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

or write to us at the following address.
LOM architecture and design Ltd
5 Sclater Street
London E1 6JY

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